Five Things to Know About VOIP

  1. Internet connection
    It is absolutely necessary that you have a stable and high speed Internet connection in order for VoIP to work properly. “Consumer grade” (such as a cable modem or DSL) will not accommodate a small business.
  2. Reliability
    Since it relies on a high-speed connection, power outages affect a VoIP phone service more than they would traditional phone lines (telephone companies have back-up generators in the case of a power outage, where as VoIP uses broadband modems and other equipment that is powered by household or office electricity). Ask your provider about backup power in the event of a power outage.
  3. Emergency Calls
    With location independence comes a few problems. One of which is an inability to locate users geographically. Therefore, emergency calls cannot be easily routed to a nearby call center with a VoIP system.
  4. Security
    It is important to discuss with your provider encryption options in order to prevent eavesdropping and provide a secure line for your VoIP networks.
  5. Costs
    Typically, VoIP providers offer unlimited minutes for a monthly fee. However, other costs can be incurred such as hardware installation (ranging from a simple telephone adaptor for a home office to more sophisticated hardware for an entire office network). It is important to ask what equipment is needed in order to be up in running with the configuration you have in mind.