When Seven Seas was just a startup company, it was without a phone system—employees made all of their calls via antiquated copper lines and cell phones. This situation would be a drawback for any company, but the fact that Seven Seas has both multiple locations and clients outside of the United States truly intensified the issue. “Our biggest concern was long-distance,” said Mario Ricatti, IT administrator at Seven Seas. “At $1.69 to $2.00 a minute, long-distance calls to the Caribbean were just not very cost-effective.”
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The Past, Present, and Future of On-Hold Messaging
By Spectrio In 1987, the Hold Company (Audiomax) named March as National On-Hold Month. This month was created to “recognize …read more