WCC had two locations in Los Angeles outfitted with two disparate phone systems. WCC was unable to communicate seamlessly or transmit data between sites, despite spending over $36,000 per year on voice and data services. WCC has benefited greatly from the ability to unify its sites with Allworx Advanced Multi-Site. The agency now enjoys global call routes that include handsets at both locations, a global directory across both locations, and the ability to monitor handsets from both locations via BLF.
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Contact Center Call Recording
By Chanda Brewer Audio and Screen Recording Platform for Capturing, Recording, Storing and Analyzing Customer Interactions The cornerstone of any WFO solution is reliable, flexible and scalable audio and screen recording. Capture Technologies offer …read more